Refund policy

Last Updated: 4 October 2026

Thank you for purchasing from Nitaliya One.

Nitaliya One sells digital products including ebooks, guides, templates, presets, AI prompts, courses, downloadable files, creative resources, and other digital products.

Because our products are delivered digitally and can be accessed, downloaded, copied, or saved immediately after purchase, all digital product sales are generally final and non-refundable, except where required by applicable law or in the specific circumstances described below.

1. No Refund Policy

Once a digital product has been successfully purchased and access or download has been provided, we generally do not offer refunds, returns, or exchanges.

This includes situations where:

You changed your mind after purchasing.
You purchased the wrong product.
You purchased the product accidentally.
You no longer need the product.
You have already downloaded or accessed the product.
You did not review the product description before purchasing.
You purchased a product that does not meet your personal expectations.
You purchased the same product more than once.

Please carefully review the product description, features, requirements, previews, and other available information before completing your purchase.

2. Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us as soon as possible.

After verifying the duplicate transaction, we may, at our discretion, provide an appropriate resolution such as a refund for the duplicate purchase.

This does not apply to different products, bundles, upgraded products, or separate purchases unless otherwise determined by Nitaliya One.

3. Damaged, Corrupted, or Incorrect Digital Product

If the digital file you received is:

Corrupted or technically unusable;
Missing essential files;
Significantly different from the product described on our website; or
The wrong product was delivered,

please contact us within 7 days of purchase.

We may first attempt to resolve the issue by providing:

A corrected file;
A replacement download link;
The missing file;
Updated access; or
Another reasonable solution.

If the issue cannot reasonably be resolved, Nitaliya One may provide a refund at its discretion, subject to applicable law.

4. Download or Access Problems

If you have purchased a digital product but cannot download or access it because of a technical issue, please contact our support team.

Before requesting a refund, we will make reasonable efforts to help you access your purchased product.

You may be asked to provide:

Your order number;
Email address used for the purchase;
Screenshot or description of the issue; and
Any relevant error message.

Technical difficulties alone do not automatically qualify for a refund if the issue can reasonably be resolved by providing a new download link or access.

5. Product Compatibility

Before purchasing, please check the product description for compatibility requirements.

Nitaliya One is not responsible for refunds resulting from incompatibility with software, applications, operating systems, devices, or other tools when the compatibility requirements were clearly stated before purchase.

For example, if a product requires a particular version of software, it is the customer's responsibility to ensure that their system meets the stated requirements.

6. Courses and Educational Digital Products

For digital courses, educational materials, tutorials, guides, and similar products, access may be provided immediately after payment.

Once access has been provided, refunds are generally not available.

If there is a technical problem preventing you from accessing the purchased course or material, please contact us so we can attempt to resolve the issue.

7. Unauthorized or Fraudulent Transactions

If you believe a transaction was made using your payment method without your authorization, contact us immediately.

We may request relevant transaction details to investigate the issue.

Where appropriate, we may cooperate with payment processors, banks, or other relevant service providers to investigate suspected unauthorized transactions or fraud.

8. Refund Eligibility

Any refund approved by Nitaliya One will generally be processed using the original payment method used for the purchase, subject to the policies and processing timelines of the relevant payment provider.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, UPI provider, payment gateway, or other payment service provider.

9. Promotional and Discounted Products

Products purchased during promotional campaigns, special offers, discounts, bundles, or limited-time offers are also subject to this Refund & Cancellation Policy unless a specific offer clearly states otherwise.

10. Cancellation

Because digital products may be delivered immediately after successful payment, orders generally cannot be cancelled once digital access or download has been provided.

If you believe you made a purchase by mistake, contact us immediately after the transaction. We will review the request based on the circumstances and the status of product delivery.

11. How to Request Support or a Refund

If you believe you have a legitimate issue covered by this policy, please contact us with:

Order Number:
Name:
Email Used for Purchase:
Product Name:
Reason for Request:
Description of the Issue:

Please send your request to:

Email: diginbi1@gmail.com

We recommend contacting us within 7 days of your purchase for product-access, technical, incorrect-product, or corrupted-file issues.

12. Exceptions Required by Law

Nothing in this policy is intended to limit or exclude any consumer rights, refund rights, or other protections that cannot legally be excluded under applicable laws and regulations.

Where applicable law requires Nitaliya One to provide a refund, cancellation, replacement, or other remedy, we will comply with the applicable legal requirements.