Shipping policy

Last Updated: 4 October 2026

Thank you for shopping with Nitaliya One.

Nitaliya One primarily sells digital products, including ebooks, guides, templates, presets, AI prompts, courses, creative resources, downloadable files, and other digital products.

Because our products are delivered electronically, physical shipping is generally not applicable to purchases made through Nitaliya One.

1. Digital Product Delivery

All eligible digital products are delivered electronically after successful payment.

Depending on the product, delivery may be provided through:

  • Email;

  • Instant download link;

  • Customer account;

  • Digital product access page;

  • Course or membership access; or

  • Another electronic delivery method specified on the product page.

2. Delivery Time

For products that support instant delivery, access or download instructions are generally provided after successful payment confirmation.

In some cases, delivery may take additional time due to:

  • Payment verification;

  • Technical processing;

  • Manual order verification;

  • Third-party delivery systems; or

  • Other technical circumstances.

If you do not receive your purchased product or access details within a reasonable period after successful payment, please contact our support team.

3. Email Delivery

If your product is delivered by email, please make sure that the email address entered during checkout is correct.

Please also check your:

  • Inbox;

  • Spam folder;

  • Junk folder;

  • Promotions folder; and

  • Other filtered email folders.

Nitaliya One is not responsible for delivery issues caused by an incorrect email address provided by the customer.

If you entered an incorrect email address, contact us as soon as possible so we can review the order and, where reasonably possible, assist with delivery.

4. Download Links

Certain digital products may be delivered through a download link.

You are responsible for downloading and securely storing your purchased files.

We recommend keeping a backup of your purchased digital products for personal use.

Download links may be subject to security, access, expiration, or usage limitations depending on the product and delivery system.

5. Course and Online Access

For courses or other products that require online access, access instructions may be provided through email, customer account, or another designated platform.

Access may be subject to the specific terms and license associated with the purchased product.

You must not share your individual course login, account credentials, or access link with unauthorized persons.

6. Failed or Delayed Delivery

If you have completed a successful purchase but have not received your digital product, please contact us.

Before requesting a refund, please allow us the opportunity to investigate and resolve the delivery issue.

We may provide:

  • A new download link;

  • Resend the product;

  • Restore your account access;

  • Provide missing files; or

  • Offer another reasonable solution.

7. Technical Problems

If you experience problems downloading or accessing your purchased product, please contact our support team.

Please provide:

  • Order number;

  • Email address used for purchase;

  • Product name; and

  • A description or screenshot of the issue, where applicable.

We will make reasonable efforts to resolve technical delivery issues.

8. Physical Shipping

Nitaliya One does not currently provide physical shipping for standard digital products.

No courier, postal, or physical delivery charges apply to digital products unless a particular product specifically states otherwise.

If a product includes a physical component in the future, the applicable shipping information will be displayed on the relevant product page or checkout page.

9. International Customers

Digital products can generally be accessed from locations where the relevant website, payment method, and digital delivery service are available.

Since digital products are delivered electronically, no international courier or customs charges normally apply to standard digital products.

Customers are responsible for ensuring that their location and device meet the requirements stated on the relevant product page.

10. Product Availability

We reserve the right to modify, update, suspend, or discontinue digital products or their delivery methods.

If a purchased product becomes temporarily unavailable due to a technical issue, we will make reasonable efforts to restore access or provide an appropriate alternative.

11. Contact Us

If you have not received your digital product or are experiencing a delivery problem, please contact us:

Nitaliya One

Email: diginbi1@gmail.com

Please include your order number and the email address used during checkout so that we can locate your order and assist you more quickly.

12. Policy Updates

Nitaliya One may update this Shipping & Delivery Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

By purchasing a digital product from Nitaliya One, you acknowledge that you understand that the product is delivered electronically and that physical shipping generally does not apply.